Quarterly
- Activity and output reporting against the results framework.
- Financial report against budget, with variance explanation.
- Risk and safeguarding update.
- Submitted to donors and shared with county partners.
Impact and accountability
How we measure our work
A defined results framework, routine monitoring, quarterly and annual reporting, and a feedback mechanism that lets communities hold us to account.
Our monitoring and evaluation approach
Monitoring at NORPACRRO is built into delivery rather than added at the end. Programme staff and community monitors collect data against agreed indicators as activities take place, using simple, verifiable tools that work in low-connectivity rural settings.
- Results framework first. Every pillar and flagship project has indicators agreed with partners before implementation begins.
- Baseline before target. No target is set without a baseline; where a baseline does not yet exist, it is collected in the first implementation period.
- Community-level monitoring. Community monitors and project committees verify beneficiary lists and report on delivery.
- Disaggregation. Data is disaggregated by sex, age and disability so that exclusion becomes visible.
- Learning reviews. Periodic reviews with county partners and communities to correct course mid-programme.
- Independent verification. External evaluation or audit at agreed points in a funding cycle.
M&E staffing, tools and any external evaluation partner: [PLACEHOLDER: M&E plan reference and external evaluator, if appointed]
Results framework
Results framework
The table below shows the structure of the framework. Indicator values are placeholders until baselines are confirmed with county partners and communities.
| Result area | Indicator | Baseline | Target | Means of verification | Frequency |
|---|---|---|---|---|---|
| Reach | People reached with programme activities | [PLACEHOLDER: baseline value] | [PLACEHOLDER: target value] | Activity reports, beneficiary registers | Quarterly |
| Reach | Households supported with relief or livelihood inputs | [PLACEHOLDER: baseline value] | [PLACEHOLDER: target value] | Distribution records, community verification | Quarterly |
| Health | Outreach consultations delivered | [PLACEHOLDER: baseline value] | [PLACEHOLDER: target value] | Outreach registers, county health data | Quarterly |
| Health | Children under five screened for acute malnutrition | [PLACEHOLDER: baseline value] | [PLACEHOLDER: target value] | Screening records | Quarterly |
| Education | Learners supported and retained in school | [PLACEHOLDER: baseline value] | [PLACEHOLDER: target value] | School records, bursary files | Termly |
| Food security | Households receiving emergency assistance within the response window | [PLACEHOLDER: baseline value] | [PLACEHOLDER: target value] | Distribution logs, post-distribution monitoring | Per event |
| Environment | Tree seedlings planted and surviving | [PLACEHOLDER: baseline value] | [PLACEHOLDER: target value] | Nursery records, site verification | Semi-annual |
| Environment | Households adopting improved cookstoves | [PLACEHOLDER: baseline value] | [PLACEHOLDER: target value] | Stove distribution records, household survey | Semi-annual |
| Enterprise | Entrepreneurs completing business skills training | [PLACEHOLDER: baseline value] | [PLACEHOLDER: target value] | Training attendance, assessment records | Per cycle |
| Organisation | Share of programme expenditure reaching communities directly | [PLACEHOLDER: baseline percentage] | [PLACEHOLDER: target percentage] | Financial reports, audit | Annual |
Reporting
Reporting cadence
Annual
- Annual narrative report covering outcomes and learning.
- Audited financial statements.
- Updated workplan and budget for the next period.
- Community-level accountability session in each county.
On request
- Field visits and monitoring visits by donors and partners.
- Ad hoc data requests and verification.
- Independent evaluation terms of reference.
- Due diligence documentation pack.
Report templates and the reporting calendar: [PLACEHOLDER: link to reporting template and calendar]
Accountability
Feedback and complaints
Communities, partners and staff must be able to raise a concern about our work - or about the conduct of anyone acting on our behalf - and be heard. NORPACRRO operates a feedback and complaints mechanism with several routes so that no one is excluded by distance, literacy or connectivity.
- Community meetings. Feedback is invited at community meetings and at the start and close of activities.
- Community committees. Project committees act as the first point of contact for concerns.
- Suggestions and complaints boxes at programme sites and partner facilities.
- Direct channels. Written or telephone complaints to the office, including an anonymous route. [PLACEHOLDER: toll-free or dedicated complaints number]
- Safeguarding. All safeguarding concerns are handled confidentially by the safeguarding focal point and escalated to the board where required.
- Response commitment. Acknowledgement within [PLACEHOLDER: agreed acknowledgement period, e.g. 5 working days] and resolution or referral within [PLACEHOLDER: agreed resolution timeframe].
Safeguarding and data protection. NORPACRRO is committed to safeguarding children and adults at risk, and to handling personal data lawfully and confidentially. Policies are available on request as part of the due diligence pack.